Frequently Asked Questions

Answer all of your questions

FAQ by Students

Answers for new students

Purchases & Refunds

We currently use PayPal our payment service. You can use your PayPal account or if you don't have a PayPal account you can use a Debit or Credit card via PayPal without a PayPal account.
Once you have access to a course, we generally do not approve a refund. However, if the instructor decides to withdraw a course from the platform, we will issue a full refund if you were unable to finish the course. If you have enrolled in a course with a time limit, and you are unable to complete the course in time, you need to provide evidence for the reason you were unable to complete the course, for example a sick note from your doctor. You will receive a refund or an offer to reenroll if you were sick and unable to complete the course on time. For other valid reasons, please contact us in writing via the contact page and ask for a refund.
If you have a coupon or discount code, you can enter this at the check out to receive your discount. If the code no longer works, it may have expired.
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please contact us via the form below and we will ask you to email your purchase receipt to add the course or courses to your account.
Multiple e-mail accounts
If you use multiple e-mail accounts, try logging in with the associate e-mail addresses.

Enrolments and Login

Some courses are restricted, because they are designed for people who need to hold specific credentials. If you believe you hold the credentials required for the course, you can send an email via the website and request access. You may be asked for evidence of your credentials. Once we have proof you are eligible for the course, you will receive an access code.
Receiving your login details may take a few minutes depending on where you are and the speed of your internet. If you haven't received any login details, after 30 minutes, check you spam or junk mail folder. If you followed both steps and you still haven't received your login details, please contact us by sending an email via the contact page on this website.
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English.
You will need to login to your account first, under account settings you can change your password. If you lost access to your account completely, please contact us via the contact form on this website. Include your name, email and the course or courses you have enrolled in. We can help you restore your login.

Events and Live Courses

If you have registered for a paid live event and you missed it, you will have to contact the organiser of the event. Generally speaking there are no refunds on live events, but if you were unable to attend the organiser might give you a voucher for the next event. This depends on the organiser and the type of event. If you can no longer see the event organiser listed, please contact us via the form below and let us know what event you registered for. We will try to get you in touch with the event organiser.
For your convenience, the date and time of live events are listed in your browsers time zone. This means you do not have to recalculate the date and time of the event to your own date and time (unless you have altered your computer settings). The date and time displayed in the Event Calendar is the correct date and time for your time zone.
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English.
Zoom is a virtual conferencing and meeting application. You don't need the Zoom app to participate, you can click on the link you have been sent in the registration and the online platform will open in your browser or on your mobile device.

FAQ by Instructors

Answers for prospective Instructors

Becoming an Instructor

To become an Instructor at Sandra Hilleard Academy and use this platform for your courses, your will need the following: 1. Proven experience in Instructional Design or a formal qualification in Training and Assessment. 2. Be qualified to teach the subject matter you wish to present or have proven experience in the field. 3. Successfully complete our Online Induction Course for Instructors 4. Agree to the Terms and Conditions for Instructors 5. Have a PayPal account or willing to get one, to receive commissions. 6. Have the legal capacity to make your own decisions and are not a minor under 18.
You will be an independent Instructor, using our platform, you will not be an employee. You will receive a set percentage (80%) commission for each student enrolled in a paid course. The amount you earned will show in your Instructor account. You can decide to hold this in your Instructor account or withdraw the amount you earned via PayPal. You are required to pay taxes over the earned amount in accordance with your local taxation law.

How to Withdraw
Click on the blue Profile button in the top right hand corner. If you are an Instructor you should see Withdrawal on the left hand side menu. Click on Withdrawal, and you will see how much you have earned. You need to enter the amount you would like to withdraw. (Ensure your email address is your PayPal address!) Then click Request Withdrawal. Admin will need to authorise the request before the transaction will take place. Please be patient!
If one of your students is eligible for a refund, you will need to refund the student this will be drawn from your Instructor account. Generally speaking, students who have started the course cannot ask for a refund, unless it is a timed course and the student has a legitimate reason for not being able to complete the course, or in case you as the instructor want to remove your course material from the platform before the student has been able to complete the course.
You are fully responsible for your content. Although we will check the course before it is published to see if it meets the requirements and if it is fully functional. You are an independent Instructor using this platform. Any claims made against you or your course are solely your responsibility. Although we cannot enforce it, it is recommended you have professional indemnity insurance and/or insurance against legal claims.
Please send an email request below, outlining your credentials, experience and the topic or topics you'd like to cover in your courses.

Making Courses

You will need to submit your course for approval first. Only Administrators can approve publication of courses. If your course is ready for review, you can prompt Admin by sending them a quick email via the form below. Please be patient, it may be that multiple courses are being reviewed at the same time, which may take longer.
Generally speaking, topics related to Mind Sciences and Creativity will be approved. If you have a course topic idea, it is best to discuss with Admin. Final approval requirements are outlined in the Instructor Induction Course.
Apart from time and a lot of effort, it doesn't have to cost you anything! However, if you want to protect your work, such as videos, you would need to purchase secure video hosting from either VDOcipher or Vimeo. It is recommended but not a requirement.

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    FAQ by Students